Welcome to Onco Health Mart. We are committed to delivering your medications safely, promptly, and in optimal condition. Please review our Delivery & Shipping Policy below to understand how we process, ship, and deliver your orders.

Order Processing

All orders are processed upon confirmation and prescription validation.

Orders placed before 4 PM are typically processed the same day, excluding Sundays and public holidays.

Orders placed after 4 PM will be processed the next business day.

Shipping & Delivery Timelines

Standard Delivery: 3–7 business days (depending on your location).

Express Delivery (select cities only): 1–3 business days.

You will receive a tracking ID via SMS/email once your order is dispatched.

Note: Delivery timelines may vary due to factors like product availability, location, weather conditions, or courier delays.

Delivery Guidelines

Our delivery partners will attempt delivery at the provided address. Please ensure someone is available to receive the order.

Medicines are packed carefully to ensure safety, freshness, and zero tampering during transit.

Please do not accept any package with a damaged seal or signs of tampering.

Shipping Charges

Free delivery on orders above ₹1500.

A flat shipping charge of ₹100 applies to orders below ₹1500.

A flat COD Charge of ₹100.

Express delivery charges (if applicable) will be shown at checkout.

Order Verification at Delivery

Our delivery personnel may ask you to verify the order and prescription, if required.

Please check all items before accepting the delivery.

Report any discrepancies immediately to our customer care.

Delivery Restrictions

We currently ship only within India.

Delivery of certain prescription drugs may require pharmacist confirmation or additional verification.

In rare cases, orders may be canceled due to unavailability or regulatory restrictions in certain regions.

Customer Support

For any shipping or delivery-related questions, please contact our support team:

Customer Care: +91-9212292778.

Email: support@oncohealthmart.com

Live Chat: Available on our website from 9 AM to 9 PM

Thank you for choosing Onco Health Mart. Your health and satisfaction are our top priorities.